Customer Care

Top Headlines

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...
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Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Aclara to Deploy Consumer Engagement Software Solution at Sacramento Municipal Utility District

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in Intelligent Infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Articles 

By Ellen Steiner
On: August 29, 2016
The world has moved from the “age of information” (1990 --- 2010) into the “age of the customer.” This is no longer the “customer-centric” paradigm that companies have embraced over recent decades. more...
By John Egan
On: May 18, 2016
When I talk to media relations representatives at utilities, I often hear how difficult their jobs have become. Newspapers have closed. Dailies have become twice-weeklies. The news hole is shrinking. Veteran reporters who used to more...
By John Egan
On: April 15, 2016
Utility communicators and marketers are continually looking for new ways to engage in a meaningful and positive way with customers. How about showing movies on a Friday night? It isn't as far-fetched as you might more...
By James Riley
On: March 18, 2016
For over twenty years the world has noticed that the way we do business has an impact on the planet. Today we know that the state of the planet affects the way we are doing more...
By John Egan
On: February 15, 2016
Let's explore two more lessons utility communicators and marketers could learn from the presidential candidates. more...

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5th Power Conference to ADVANCE Women in Utilities

Monday Oct 28, 2019 - Tuesday Oct 29, 2019 - San Francisco, PA - United States

Past participants have increased their salaries, negotiated better benefits, and ADVANCED in their organizations. Join us for this unique and exclusive event to learn, share, and grow. What do you need to ADVANCE your career? How can your organization improve more...

ENERGY BLOGS

Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation?

By Jose Antonio Vanderhorst-Silverio - The whole title is "Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation under Great Capitalism?," which more...

Can energy, information, and transportation mutually reinforcing each other to lift all boats?

By Jose Antonio Vanderhorst-Silverio - Please consider the GMH post World Economic Forum Davos 2016: Will #OWS and #15M love The Industrialist’s Dilemma?, to address more...

Global Electric Pumps Industry 2016 Market Research Report

By Peng Liu - Global Electric Pumps Market Research Report 2016 -Market Size and Forecast [External Link] has announced the addition of the "Global Electric more...

Marketing Demand Response after the Supreme Court’s FERC Decision

By Denis DuBois - If you're in the demand response business, congratulations. The cloud of uncertainty about demand response is lifting. You will be more...

Thoughts on DistribuTECH 2016: Looking Back While Moving Forward

By Eric Charette - Just a few days removed from the exhilarating experience in Orlando from DistribuTECH Conference & Exhibition, we all can finally more...