Customer Care

Top Headlines

DTE Energy helps customers stay safe and cool while keeping bills affordable during extreme heat

PR Newswire -   DETROIT, July 18, 2019 /PRNewswire/ -- DTE Energy wants all of its customers to remain safe and comfortable, as well as save on their energy bills, during the next several days of high temperatures in Michigan.DTE performs power plant maintenance More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...
Customize Your News – Energy Central Professional
Click here to try it now!

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Articles 

By Ellen Steiner
On: August 29, 2016
The world has moved from the “age of information” (1990 --- 2010) into the “age of the customer.” This is no longer the “customer-centric” paradigm that companies have embraced over recent decades. more...
By John Egan
On: May 18, 2016
When I talk to media relations representatives at utilities, I often hear how difficult their jobs have become. Newspapers have closed. Dailies have become twice-weeklies. The news hole is shrinking. Veteran reporters who used to more...
By John Egan
On: April 15, 2016
Utility communicators and marketers are continually looking for new ways to engage in a meaningful and positive way with customers. How about showing movies on a Friday night? It isn't as far-fetched as you might more...
By James Riley
On: March 18, 2016
For over twenty years the world has noticed that the way we do business has an impact on the planet. Today we know that the state of the planet affects the way we are doing more...
By John Egan
On: February 15, 2016
Let's explore two more lessons utility communicators and marketers could learn from the presidential candidates. more...

Receive Energy Central eNews & Updates



 

Look Before You Leap: Create a Digital Twin to Simulate the Impacts of Digital Transformation on your People, Systems and Data

Tuesday Jul 30, 2019 - 3:00 PM Eastern US - Virtual Event

If you're not being disruptive, you're being disrupted. Whether it's shifting to ADMS, mitigating environmental risk, or creating new customer experiences, every utility on the planet is in a state of transformation. The objectives are clear, but what is the more...

Energy Efficiency For All: Market Development at Ameren Illinois

Wednesday Aug 7, 2019 - 12:00 PM Eastern US - Virtual Event

Utilizing over $100 million in program investments, Ameren Illinois and its program implementer Leidos have teamed with leading minority and woman-owned business partners - including Walker-Miller Energy Services - to bring energy efficiency benefits to customers most in need. How more...

Field Service Amelia Island 2019

Monday Aug 19, 2019 - Wednesday Aug 21, 2019 - Amelia Island, FL - USA

Field Service launched in 2002 and has been dedicated to the growth of the service industry ever since. What started off as 100 people in a room discussing the future of service has become 500 senior-level executives being inspired while more...

ENERGY BLOGS

Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation?

By Jose Antonio Vanderhorst-Silverio - The whole title is "Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation under Great Capitalism?," which more...

Can energy, information, and transportation mutually reinforcing each other to lift all boats?

By Jose Antonio Vanderhorst-Silverio - Please consider the GMH post World Economic Forum Davos 2016: Will #OWS and #15M love The Industrialist’s Dilemma?, to address more...

Global Electric Pumps Industry 2016 Market Research Report

By Peng Liu - Global Electric Pumps Market Research Report 2016 -Market Size and Forecast [External Link] has announced the addition of the "Global Electric more...

Marketing Demand Response after the Supreme Court’s FERC Decision

By Denis DuBois - If you're in the demand response business, congratulations. The cloud of uncertainty about demand response is lifting. You will be more...

Thoughts on DistribuTECH 2016: Looking Back While Moving Forward

By Eric Charette - Just a few days removed from the exhilarating experience in Orlando from DistribuTECH Conference & Exhibition, we all can finally more...