Billing & Customer Care

Top Headlines

EFFECTIVE CUSTOMER SERVICE STRATEGY

Oman Economic Review (OER) - In response to the never-ending progress in customer service and the growing demand for electricity and related services, Nama Group (NG)developed a customer service improve- ment strategy in 2013 to improve service quality. More...

Semtech’s LoRa® Devices Enable AMI Metering Applications for Smarter Utility Management

Business Wire - NSOFT’s LoRa-based smart metering platform improves grid efficiency up to 25 percent and provide utility customers a quick return on investment (ROI) CAMARILLO, Calif.--(BUSINESS WIRE)-- Semtech Corporation (Nasdaq: SMTC), a leading supplier of high performance analog and mixed-signal semiconductors and More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...
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E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Articles 

By Ellen Steiner
On: August 29, 2016
The world has moved from the “age of information” (1990 --- 2010) into the “age of the customer.” This is no longer the “customer-centric” paradigm that companies have embraced over recent decades. more...
By John Egan
On: May 18, 2016
When I talk to media relations representatives at utilities, I often hear how difficult their jobs have become. Newspapers have closed. Dailies have become twice-weeklies. The news hole is shrinking. Veteran reporters who used to more...
By John Egan
On: April 15, 2016
Utility communicators and marketers are continually looking for new ways to engage in a meaningful and positive way with customers. How about showing movies on a Friday night? It isn't as far-fetched as you might more...
By John Egan
On: April 1, 2016
Tommie, the stadium beverage vendor, was right. It was hot, I was watching the New York Yankees play baseball, I was on vacation and my team was winning. Why not crack open a cold one? more...
By James Riley
On: March 18, 2016
For over twenty years the world has noticed that the way we do business has an impact on the planet. Today we know that the state of the planet affects the way we are doing more...

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