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Research Reports
Data Quality & Integration for Utility Analytics 2014
To learn more about the impact of data quality issues on data analytics initiatives in the utility...
Customer Analytics
Institute analysts report on the results of an industry survey and in-depth interviews providing insights...
White Papers
Addressing the Utility Sector’s Connected Grid Cybersecurity Challenges
New federal regulation such as NERC-CIP ver. 5 and 6 are placing increased demands on utilities to implement cybersecurity solutions to reduce the risk of disruptive attacks on utility systems and infrastructure.
Predictive Maintenance and Customer Voice Analysis for Utilities
The Energy industry holds multiple predictive analytics and data science opportunities. One large utility hired a management consulting firm to study their data process. The management consultants identified over $300 Million of savings by utilizing the data this utility had already collected over many years.
Utilities in the Cloud: A Realistic Approach
Whether you are a large gas utility or a small to medium water and electric company, superior customer experience is imperative to the success of your business. A cloud-based mobile workforce management solution can bring the agility you need to achieve this. Cloud based solutions open new doors for mobile workforce management allowing for streamlined operations, quick and flexible adoption of new technologies, real-time communication with field techs and accelerated service delivery to customers.
Case Studies
Northumbrian Water Limited Modernizes Field Service Operations
Northumbrian Water Limited (NWL) modernized its field service operations. The project included developing a vision for change and then implementing it. This study discusses NWL's project and the use of Oracle Utilities Mobile Workforce Management. The report describes the approach taken, the business value and lessons learned.
Solar growth helps communities thrive
As society becomes increasingly aware of the positive impact of renewable energy solutions, many see solar as the go-to option for meeting sustainability goals, enhancing reputation in social responsibility, and reducing costs.
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