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Predictive Maintenance and Customer Voice Analysis for Utilities
The Energy industry holds multiple predictive analytics and data science opportunities. One large utility hired a management consulting firm to study their data process. The management consultants identified over $300 Million of savings by utilizing the data this utility had already collected over many years.
Moments that Matter: A customer-centric approach to experience management
Through a combination of utility executive interviews, call center data analysis and a global panel survey of utility customers, Opower’s Consumer Insights team outlines how and where energy providers should invest in the customer experience to retain tomorrow’s energy consumer.
2010 Top 50 Utilities Survey – Mobile Technology
Read how the top 50 US utilities use mobile technologies to increase field worker productivity averaging an additional 15 additional job tickets completed per week - per service crew employee. With these survey results, learn the technologies they deployed and best practices they discovered to overcome mobile computing challenges.
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