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Research Reports
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Predictive Maintenance and Customer Voice Analysis for Utilities
The Energy industry holds multiple predictive analytics and data science opportunities. One large utility hired a management consulting firm to study their data process. The management consultants identified over $300 Million of savings by utilizing the data this utility had already collected over many years.
The State of Security in Control Systems Today
The findings from the SANS 2015 survey on the state of control systems security are analyzed and compiled into this report. Information included will help you assess how your operations compare with those of your peers.
Moments that Matter: A customer-centric approach to experience management
Through a combination of utility executive interviews, call center data analysis and a global panel survey of utility customers, Opower’s Consumer Insights team outlines how and where energy providers should invest in the customer experience to retain tomorrow’s energy consumer.
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GLOSSARY!
Do you need to understand a specific power industry term? Energy Central has compiled a comprehensive Electric Power Industry Glossary, including the most commonly used terms, that you can view and search.
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