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How to Navigate the Changing Utility Customer Experience

Thursday Sep 28, 2017 Presented by Energy Central
Virtual Event

Utilities nationwide are tackling the quest to meet evolving customer expectations. Yet, how can a utility provide a consistent, superior customer experience while constantly being faced with change? We’ll address these answers and more in the next Energy Central webinar.

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Event Information

Location: Virtual Event,
Venue: Your Office
Event Price: 0.00 (US)

Organizer Information

Energy Central
Contact Name: Energy Central
Phone: 303-782-5510

Events In Related Topics

More Information:


Evolving technology and communication channels are driving change to the customer experience by forming a new set of customer expectations with each new technological advance.

View this on-demand webinar to hear stories from Duke Energy, Georgia Power, and Oncor on how they navigated the customer engagement landscape and use data to focus on proactive, preference-driven interactions and communications.

Featured Utility Speakers:


Delta Sonderman
New Product Development Manager, Duke Energy



Emerson Cunningham
Senior Social Media Analyst, Georgia Power Company



Amanda Townsend
Director of Customer Service & Solutions, Oncor

Following real-life examples from each utility, Energy Central will conclude the webinar with a round table session addressing timely, pertinent questions faced by utilities when working to understand and evaluate customer needs. A leading utility marketing campaign firm, KSV, will also share proven tips & tricks to help utilities effectively reach customers and therefore maximize value from customer engagement technology investments.

View now this free Utility Insights Webinar: How to Navigate the Changing Utility Customer Experience.