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Let's Get Engaged: Analytics & The New Utility/Customer Relationship

Thursday May 29, 2014 Presented by Energy Central
Virtual Event

Utility customer care leaders are faced with new challenges and opportunities in today's data-rich/high expectation environment. This webcast will provide some insights in terms of how analytics is changing how utilities can engage customers, and ultimately change the 'traditional' utility/customer relationship in today's operating environment.

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(Note: Members only – not a Member? – Join Now!)

Event Information

Location: Virtual Event,
Venue: Your Office
Event Price: 0.00 (US)

Organizer Information

Energy Central
Contact Name: Energy Central
Phone: 303-782-5510

Events In Related Topics

More Information:


Highlights will include research results from the Institute's recently published Customer Analytics Report, insights on the organizational dynamics and the impact of a data-centric approach across the organization from two utility thought leaders, and examples of some innovative approaches to customer engagement from a principal at a leading professional services firm.

- Chris Britsch, Manager of Customer Analytics, Snohomish County PUD
- Laura McCrae, Principal Analyst, Customer Strategy & Analytics, Snohomish County PUD
- Sumit Ray, Principal Consultant, Tata Consultancy Services
- Kim Gaddy, Senior Analyst, Utility Analytics Institute

Click here to view now.