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The on-demand webinar will focus on: How to apply the key tenets of Workforce Management to existing or new practices; Application of effectiveness measures for each process of Workforce Management; and Lessons learned during a Workforce Management practice optimization project (processes and technology).
Location: Your Office,
Venue: Virtual Event
Event Price: 0.00 (US)
Contact Name: Energy Central
Events In Related Topics
WHO SHOULD VIEW:
Contact Center Managers
Customer Care/Service Senior Executives
The webinar will provide insight into how Vertex partnered with The City of Oklahoma City to implement a new Workforce Management tool and new, tailored processes to accompany it. This implementation led to increased abilities for the organization to meet its service level obligations while simultaneously increasing operational efficiency and provided the foundation for additional transformational activities. The presentation will focus on the key principles that underlie effective Workforce Management practices and how to best incorporate these principles to ensure success.
Moderated by Intelligent Utility Editor-in-Chief Kathleen Wolf Davis,
webinar panelists include:
City of Oklahoma City,
Director, Contact Center Optimization
EVP, Global Sales
Click here to view the free ON DEMAND webcast now.